MTN Compensates Users with 1MB For Nationwide Outage
MTN Nigeria has given its users 1MB of data in exchange for the nationwide outage that occurred on October 9.
According to iexclusive News Nigeria, some MTN users have received messages saying stuff like
“Dear XXXXX, you’ve been given 1MB with a 14-day validity period till October 31.” To check your balance, dial *556#.”
Another note stated, “Dear XXXXX, we apologize once more for the outage on October 9.” You are welcome to see this video message for free.”
MTN Nigeria told Peoples Gazette that the data bundle was given to subscribers as compensation for the statewide outage on October 9 that left a substantial section of the company’s 77 million consumers stranded.
In a reply to The Gazette, MTN Nigeria spokeswoman Funsho Aina stated that the data bundle was sent as an apology for the inconvenience.
Due to service issues, MTN Nigeria users were unable to access phone, data, or SMS services last week.
MTN did not reply to The Gazette’s attempts to acquire an official response from the telecoms operator at the time.
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