How To Report Polaris Bank To CBN

Tired of Polaris Bank issues? How to report Polaris Bank to CBN can be accessed below.

iexclusivenews has learned how Polaris Bank clients who are fed up with the bank can complain excess charges.

Unauthorised debts, account freezes, and other bank account-related issues to the Central Bank of Nigeria (CBN).

Given the severe economic reality of rising food prices mixed with mounting economic despair in Nigeria.

This online news outlet understands that bank customers may become dissatisfied and outraged. If their bank account problems are not fixed swiftly.

According to iexclusivenews Nigeria, the Central Bank of Nigeria (CBN) has advised bank customers to exercise patience with their bank.

But if all other options have been exhausted while attempting to resolve issues with the bank.

The apex bank has listed a few steps to take to bring the matter to the CBN’s attention.

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What You Need To Know About The Nigerian Banking Industry:

Because banking is such an important element of Nigeria’s economic growth, it is one of the most heavily regulated industries in the country.

As Nigeria’s top bank and primary regulator of the banking sector.

The Central Bank of Nigeria (CBN) has implemented a variety of reforms and policies. Over the years to guarantee that the Nigerian banking sector remains stable. And capable of creating economic efficiency and increasing public trust.

BOFIA 2020 is the fundamental law that defines the regulatory framework for banking activities in Nigeria. It establishes the CBN’s regulatory and supervisory jurisdiction over Nigerian banks. Including the issuing and revocation of banking licenses. The opening and closing of bank branches. Bank restructuring and reorganization, and bank restructuring and reorganization.

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How To Report Polaris Bank To CBN

iexclusivenews Nigeria reports that the CBN advises customers to give deposit money to banks for at least two weeks to resolve any issues.

Hence, if the problem hasn’t been resolved in two weeks, then they have a solid footing to progress.

“If after lodging your complaint your Bank still fails to engage you and resolve the complaint within 2 Weeks as provided for in the ATM HELP DESK Circular.

You have the right to escalate your complaint to the Consumer Protection Department (CPD) of the CBN.

“You can only direct your Complaints to CPD upon the failure of your Bank/Financial Institution to resolve your complaint within the 2 weeks timeline given by the CBN,” the apex bank said.

What CBN Wants You To Do

The apex financial regulator said bank customers can contact the CPD by sending an email to
cpd@cbn.gov.ng, contactcbn@cbn.gov.ng, or call +234 7002255226.

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Customers can lodge a complaint directly on the CBN website via this link. Customers can also write a letter to the director of the Consumer Protection Department in Abuja’s Central Business District.

“Your letter of Complaint should be addressed to the Director, Consumer Protection Department. You can submit your letter at the CBN Head Office OR at any of the Central Bank of Nigeria branches of nationwide,” the CBN added.

“Your complaint should be clear and concise to avoid ambiguity. The Complaint letter (petition) should contain amongst other things the following:

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Name, Address, Contact Phone Number & E-mail of the Complainant;

Name of your Financial Institution;

Personal banking details (Do NOT include PIN & Passwords, please;)

History/Date of the transaction in dispute;

Amount claimed (if any);

Attach relevant documents to support your claim and;

Evidence to show that you have first lodged the complaint at your bank.

According to iexclusivenews, bank customers can contact the Complaints Unit of their bank/financial institution. Or visit CBN locations nationwide for further information on the Central Bank of Nigeria’s complaints handling process.